Handbook
for Parents

Drop-off and pick-up

• Staggered timings will be followed for drop-off and pick-up, both to keep the process orderly and to protect the timings of Asbaq.
• Please arrive only at the specific time assigned to you. Punctuality allows us to manage the day efficiently and gives the children a calm, seamless experience.
• Individual drop-off and pick-up timings will be shared shortly.

Your cooperation in this regard is greatly appreciated.

Registration

• Please present your digital raza letter at the registration desk.
• You will be issued an ID card for your child, along with a pick-up pass for each parent.

Attendance

Your child's ID card carries a unique QR code. It must be presented and scanned twice each day — once at drop-off and once at pick-up. This helps us maintain accurate attendance records and uphold our safety protocols.

Pick-up rules

• Only a parent or guardian carrying the pick-up pass will be permitted to collect a child.
• At collection you may show either the printed pick-up pass or the QR gate pass in the portal. Both are accepted.
• If someone else is collecting your child on a given day, change the authorised person in the portal beforehand, so the desk sees it.
• Detailed instructions will be shared through the WhatsApp group.

Communication

• Children are grouped together under one teacher in charge. You will receive the contact number of the teacher responsible for your child.
• For questions, medication instructions, early pick-up and anything that is not urgent, please use the Helpdesk in the portal. It gives you a ticket you can follow, and keeps every reply in one place so nothing is missed.
• For anything urgent during programme hours, WhatsApp or SMS the teacher in charge.
• Please keep your phone accessible during programme hours so that we can reach you in case of an emergency.

Dress code

• Boys: Kurta and Izzar.
• Girls: Jhabla and Izzar.
• Heads must be covered at all times.

Snacks

• Snacks will be provided each day, and the menu is shared in the portal under Schedule & Snacks.
• Children are also welcome to bring their own water bottle and snacks.
• If your child is a selective eater, please feel free to pack their preferred snacks.

What to pack

Kindly label all of your child's belongings.

• A shoe bag — each child must carry one.
• A spare set of clothes, as a backup in case of any mishaps during play and activities.
• A water bottle, labelled.
• Preferred snacks, if your child is a selective eater.
• The ID card with the QR code, from Day 2 onwards.
• Your pick-up pass, for whoever is collecting.

Allergies, medical conditions and unwell children

• If your child has any allergy or medical condition, please inform the teacher in charge on Day 1, and note it in the portal so it appears on their record.
• We kindly request that any child who is feeling unwell stay home to rest. This is in the best interest of your child as well as the other children.

Signing in as a parent

Every parent has an account at happycare.daeratulaqeeq.org. It shows your child’s group and classroom, the day’s timetable and snacks, their gate pass, and the Helpdesk. Access is instant and secure — no password required.

1. Open happycare.daeratulaqeeq.org on your phone’s browser.
2. Enter your own 8-digit ITS ID — the mother’s or father’s registered with us, not your child’s.
3. Tap View My Children’s Group for instant access to your family’s portal.